Privacy Policy

Introduction

Welcome to https://residential-carpet-cleaning-az.storysurge.net (hereinafter referred to as “Residential Carpet Cleaning AZ,” “we,” or “us”). We are dedicated to maintaining a secure and transparent environment for our users while protecting their personal information. This Privacy Policy explains our practices regarding the collection, use, disclosure, and safeguarding of your data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website located at https://residential-carpet-cleaning-az.storysurge.net.
Any mobile or desktop applications associated with our brand.
Online services and products offered by Residential Carpet Cleaning AZ.
Interactions between users and our support team through emails, calls, or messages.

Please note that this policy does not extend to third-party platforms, apps, or services accessed through links on our site. These external entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

Account Creation: When you sign up for an account, we collect basic information necessary for service provision.
Website Visitors: We track user behavior on our site to improve navigation and content delivery.
Communications: If you choose to receive marketing materials or newsletters from us, we’ll use your contact details accordingly.

Personal Data Collection

We gather various types of personal information to enhance your experience and personalize our services:

Account Information: This includes usernames, email addresses, and passwords (hashed and encrypted).
Payment Details: We process payment information for transactions, including cardholder names, card numbers, expiration dates, and security codes.
Financial Records: We may keep records of financial transactions for accounting and legal purposes.
Purchase History: Data about products or services you’ve bought from us.
Mobile Device Identifiers: Unique device IDs or IP addresses to recognize your device and provide personalized content.
Location Data: Information about your geographical location when using our mobile apps or visiting our websites.
Feedback and Reviews: Your comments, suggestions, and ratings help us improve our services.
Social Media Details: If you connect our services to social media accounts, we may access your public profile information.
Product Preferences: Data on the products you view, purchase, or interact with.

We collect this data through direct user input, server logs, browser cookies, and other tracking technologies.

Cookies

We employ cookies for several reasons:

Strictly Necessary: These cookies are essential for website functionality and enhancing your experience (e.g., remembering language preferences).
Preferences: Cookies store your customized settings and preferences on our platform.
Analytics: We use analytics cookies to gather insights into user behavior, enabling us to improve our services.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

The period for which we retain personal data depends on the purpose of its collection:

Account Information: As long as your account remains active or until you request its deletion.
Payment Details: For transaction history, up to 7 years due to legal requirements.
Purchase Records: Usually 5 years for tax and accounting purposes.
Location Data: Until the data is no longer required for the services provided.
Other Personal Data: Retained as per applicable laws or until you withdraw consent.

Once the retention period expires, we securely delete or anonymize your personal information.

Security Measures

We prioritize data security and implement robust measures to protect user information:

Encryption: We use encryption protocols for data at rest and in transit.
Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy standards.
Access Controls: Only authorized personnel can access sensitive data, with role-based restrictions.
Regular Audits: We conduct periodic security audits to identify and mitigate potential risks.

Children’s Privacy

Our services are not directed at children under 18 years of age. We do not knowingly collect or solicit personal information from minors. Parents or legal guardians who believe we have collected such data can contact us to request its deletion.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access and Rectification: The right to access and update your personal information.
Erasure (Right to be Forgotten): Requesting the deletion of your data where there is no legitimate reason for retention.
Restriction: Limiting our use or disclosure of your data in certain circumstances.
Portability: Receiving your personal data in a structured, commonly used format.
Objection: Objecting to the processing of your data based on specific legal grounds.
Non-Discrimination: You cannot be discriminated against for exercising your data privacy rights.
Data Protection Appeals and Complaints: The right to file a complaint with a data protection authority in your country.

To exercise these rights, please reach out to our Privacy Team via the contact information provided below.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant modifications will be notified through our website and/or directly to users. We encourage you to review this policy periodically for the latest information.

Contact Information

For any privacy-related inquiries, feedback, data access requests, or unsubscribe requests:

Email: [email protected]

Mailing Address: Residential Carpet Cleaning AZ, Privacy Team, [Your Address]

We value your trust in our commitment to data privacy and security.